Waitrose job descriptions generally have a salary range noted on the job announcement. They just asked you standard interview questions that you would know. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. What is your most important success so far? Glassdoor users rated their interview experience at. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. Most companies have policies in place for handling rude or aggressive customers. Explain how you provide excellent customer service. Waitrose Interview Questions (2023) | Glassdoor You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. It felt excellent to go above the call of duty that day.". Who has created the answers to the interview questions? Very laid-back, almost forgot I was in an interview. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. The main thing the hiring manager wants to hear is that you are responsible and organized. Be diplomatic and refer to company protocol in these situations. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. I have solid references who will attest to that as well. Followed by some behavioural questions then a general chat about availability etc. She had a stroller, a couple of kids, and a lot of bags to carry. Waitrose is the one of the biggest Supermarket company in the UK. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? ", "I dislike working in an environment that is hostile and negative. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Let the interviewer know if you have not worked in a competitive work environment. How would you manage food temperature in the freezers/ fridges? The interview process was easy and enjoyable. "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. After assuming a management position, our turnover rate decreased by 30%. Your job duties will include speaking with customers, coworkers, and managers. Was quite a while ago now. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. A part of being a diligent employee is ensuring you are always on time and present when expected. Waitrose Interview Questions. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? Thanks a lot! We do not have advertisements on our pages but we do try to make money through paid-memberships. To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. ", "I am currently making ?14/hour with two bonus opportunities. From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. After this discusses hours I was available to work and when I could start. Full Suggested Answer & Detailed Response, Question 11, Im on step two ! Applied online and passed the online assessment. Perhaps another store in future. Waitrose Supermarket Assistant Interview Questions | Glassdoor I have an excellent letter of recommendation if you would like a copy for your records. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". The interviewer asks this question to see if your leadership style will work with the company culture. To make yourself stand out, thank the interviewer at the beginning of your response for letting you ask questions. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. ", "I value honesty, so if I saw a coworker stealing. Employees in uniform are identifiable to customers, look professional, promote the company's brand, and show unity among the staff. ", "Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Q1. ", "I ensure that my customers' needs are met by actively listening to them and asking the right questions. If I were a manager and caught an employee stealing, I would terminate them immediately. ", "I have two copies of letters of recommendation if you want them for your file. The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. I like to know that my efforts are noticed from time to time. I had my interview yesterday, and I did great! "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. One time a situation did not go the way you expected, How would you deal with a customer complaint, when in the past have I shown time management, Tell me an example of when you received a good customer service, describe your experience and how would you apply that experience to working in this company. The best way to discuss your salary expectations is to use your current earnings as an example. Then once got through that stage. Interview questions and answer examples and any other content may be used else where on the site. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. This video. Easy Interview. Describe what you found during your research that excited you to work for Waitrose. You are the tops! I communicate effectively with diverse groups and know how to bring out the best in people. What is your most important success so far? Full Suggested Answer & Detailed Response, Question 8, You will stand out as a stronger candidate if you reply that you motivate yourself at work. If you can read and write job offer forthcoming within 24 hours. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. No pressure at all. So there is no risk. "I have worked with many personalities and management styles with great success. "There is no reason why you should not hire me. The interviewer asks this question to see what type of employee you will be if hired. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. "There are many aspects of the job description that are appealing. If you hire me for the position, you will not be disappointed in my performance. I suggested we install a couple of cameras inside the store to deter anyone from stealing. Why do you want this job and what can you specifically bring to the role? Before your interview, you must review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. What would you consider when dealing with them and why? I felt everything was relevant. I cannot work in an environment that feels negative or toxic. Want to know what questions Waitrose ask at interview? Thereafter, its just 27+vat per month. I consider myself to be a team player and always help when I can. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Your five core values speak volumes and are what made me want to apply to your company. I have been slowly building my credit and recently qualified for a mortgage to purchase another home. Had to do a task, too. Discuss with the interviewer how you would handle a situation surrounding employee theft. The hiring manager wants to see that you performed exhaustive research and can tell them about the founder, the history, partnerships, and services offered. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Felt like a formality rather than a real test of an interview. ", "Yes, I have extensively researched your company and closely identify with your five core values. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. Therefore, any date prior to 2019 might not be accurate. Involved working through a simple task with 3 others, then going for a short one on one interview with a manager. Strong math skills are an asset in any retail-based role. ", "If a coworker failed to show up for their shift, I would pick it up if possible. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. ", "The part of the job that excites me the most is working with customers. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Full Suggested Answer & Detailed Response, Question 12, Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. The changes were implemented, and the company saved $15,000 in the first month. ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. There were scenario based questions but with lots of others stemming off them. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. Full Suggested Answer & Detailed Response, Question 6, This online course will instantly be free for you to access for 30-days. And second, are there any required qualifications you do not see on my resume?". It was fast and easy, asked several questions and had a group part before. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. We are using cookies to give you the best experience on our website. ", "I would describe my communication skills as above average. I handle surprises using common sense and keeping courtesy to others top of mind.". Loss prevention initiatives are incredibly important in the retail sector. Tasks required are mainly focused on show how you can organize stuff. This means that every time you visit this website you will need to enable or disable cookies again. You want to focus on being positive in your response. ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". Waitrose Interview Process; watch this thread. First is the psychometric tests followed by a group interview and then a solo interview. I am also open to additional hours when I am not engaged in my college classes and coursework.". If the organization implemented the change, describe the results from that change. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. "I would be very excited about obtaining a role in leadership within Waitrose in the future. MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Thank you so much! My criminal record is clean, but I did have poor credit two years ago. Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. ", "I think uniforms are a great way to provide a feeling of unity in the workplace. "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. I was taught to treat others as I want to be treated, which is what I do daily.". "I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. If you cancel before the 30-day trial ends, you will not be charged. Waitrose is the supermarket division of the John Lewis Partnership. Avoid speaking poorly of any previous managers or organizations. Talk to the interviewer about your past year's attendance at your previous job. Waitrose Interview Questions and Answers 1. "I have solid communication skills and feel this skill is one of my greatest strengths. No pressure at all. Full Suggested Answer & Detailed Response, Question 7, The answers to the FULL LIST of interview questions featured on this page. I went through a nasty divorce, and our house went into foreclosure. Talk to the interviewer about a time when you were able to suggest a change in the workplace. The process took 3 weeks. Focus on being direct and honest, and explain why you left your last place of employment. Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. "I have a strong creative flair and enjoy creating attractive displays. Yes, I do have a couple of questions. I like to be pushed beyond my boundaries. If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. Q6. Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Assure the interviewer that you can be trusted while describing what your most recent employer would say about your character and integrity. I felt everything was relevant. So there is no risk. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). Tasks required are mainly focused on show how you can organize stuff. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. TIP #4 In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. Q3. Thank you so much..i have an interview laterit helped a lot to boost my confidence. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional.
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