Our Gmail accounts work on all our devices. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. I spoke too soon. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? P.S. by I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. By A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. This is exactly the same as my issue - with the 993 / 465 too. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Page 1 of 2 1 2 Last 23-04-2021 I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Do other emails they send get to where they need to go? Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. on So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. on What can be done to fix this problem please? Go through and update your details for each one with your new email address. Today all of our emails addresses would receive, but not send. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Some links in this article may be affiliate links. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Has anyone experienced this problem. This will work as long as your old email account is still active. You can usually find the option to redirect in the inbox settings of your old email account. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. There'll likely be four of these, two from BT servers and two from Plusnet servers. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. . 15h22, on 16h05. I cannot send even the simplest of messages this morning. To start the conversation again, simply Problems with email | BT Help Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Oops. 10-07-2019 Delays in Emails being delivered can arise from a multitude of reasons. None of the posts I have seen are the same as my problem however. This is NOT 'A solution'. Today all of our emails addresses would receive, but not send. I know it exists because I can pick it up on ios and via BT Webmail. Last week I phones an advisor with a somewhat similar response. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Sadly not the same as my experience. 15h33. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Email headers can be found by looking at the email item's properties. 13h52. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I've rebooted twice and reinstalled Office 365 without success. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Thank you for your follow up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Has anyone experienced this problem. All postings and use of the content on this site are subject to the. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 23-04-2021 Anyone else experienced this and got any suggestions on how to proceed? I have tried sending individual messages and simple test messages but nothing works. I have deleted the app and reinstalled it. Looking through previous posts I see this has been a regular problem. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. By coincidence(? https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 20h33 09-07-2019 At my age, I just don't have the energy to set up a new email address and tell everyone.'. 14h17, on I expect that they are simply burying their heads in the sand and do not look at all. Announcements, Guides & Community Updates. If not, how do we get a moderator involved? Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. I feel there is something going between Google and Apple. The accounts work on BT Webmail, both to receive and send. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 6h00. They must realise that they have a dreadful name. 15h04. Sending or receiving email. After some trial and error I found that btinternet was objecting to my "signature" containing a link. After 3 years, then-current everyday prices for all services apply. What can we help with? 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Here are some answers to help you. 26-08-2021 They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. 'I have always used the same email address,' says Dave, 79, from Cambridge. 11h05. Then power on the phone and iPad and tell me if it still has the problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can send and receive messages, but not actively manage the account. Have you had the chance to check if the issue persists on a different user account? For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Just one other thing that might be relevant. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Accounts that are inactive for six months . He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. to know I'm not alone. 6) Make a list of all of the accounts and logins that are linked to your old email address. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Also, the web interface seems to be working just fine. 13-07-2019 Although port 587 will usually work, port 465 is the recommended port. Emails to btinternet are blocked - how can we fix this? - BT Broadband 26-08-2021 11-07-2019 I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. 20h13. Announcements, Guides & Community Updates. Below is an article to help guide you through the process. I can send & receive the bt emails using the Samsung mail app. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Your post does not go to BT. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. The whole ISP domain is blocked. My BT email is not working - Apple Community BT internet email problem Hi. Ive also tried not using advanced settings at all with exactly the same results as described above. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. BT are blocking the complete domain which the sender is sending from. Neither of these has solved my problem. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. BT Mail | @btinternet.com | Cannot send mail - BT Broadband BT L1 agent wasn't able to resolve and it has been passed to their email support team. What does this mean? The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". 23-04-2021 16:52 EST 04 Mar 2023. 17h25. BT Email: I can't send or receive email | BT Help - BT.com on We have received reports that emails to btinternet.com email addresses are being blocked. 23-04-2021 For those that aren't arriving, things obviously get a little more involved. I can receive emails. 10-07-2019 Townman, Gandalf, anneoconnor. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. We understand that you are experiencing issues sending emails. Thank you anyway. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Email: timforrester@btinternet.com. 2 users liked/thanked this post: We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. 14h56, on If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. ask a new question. 23-04-2021 Looks like no ones replied in a while. Might that apply in your case too? Can you please hold the power button on the phone and iPad until you see a menu and choose power off. That is because he has a Virgin Media email address, which would be deleted if he switched away. 14h08. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! 23-04-2021 Not receiving @btinternet email. I have a group of 14 people set up under Outlook 365. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I have cleared cache and data. Maybe that's the issue, although there has been no problem up until yesterday. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. on Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Virgin Media says email accounts are only available to current customers. I have the exact same problem. I can send test messages to my iCloud e-mail but not other addresses. It's good (???) They also sent a test email from a PC using an outlook client and that didn't come through either. 15h24. 10h38 We shall never know, but fingers are firmly crossed that the service will return to normal. 3) Import all of your contacts from your old account to your new one. So it seems to be something between Android and BT Mail. I cannot send even the simplest of messages this morning. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Any suggestions please, User profile for user: The problem is also affected by the addressee. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Surely other services would similarly suffer. on I also feel slightly better I am not alone. Rachel Rickard Straus, Financial Mail On Sunday any proposed solutions on the community forums. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Terms and conditions of the sale . Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! 15h31. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Though any rejection on our side should be returned back to the sender as a bounce. Sorry but how do I PM you, and what details do you need? Doing so can save hundreds of pounds. Examination of the message heads of the delayed emails might be informative. We do not write articles to promote products. 18h40. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. We receive the following message when we try to send from our Mac. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Emails being blocked which we send to btinternet.c - BT Community After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. ), on 23-04-2021 When this happens. Log in issues. 9h25 My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. We always endeavour to grade correctly and. Why? Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Typical script! The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. We appreciate you reaching out to us about Mail. Having the same problem myself today - unable to send emails from my @btinternet.com account. on If you click on them we may earn a small commission. 26-08-2021 mingoslkd, call on The article below can help if you do not have any other user account to test with. I can't afford the risk.'. I cannot find an obvious way of asking bt about this! You should however check that your email clients are using the correct settings as per this link. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Delays in Emails being delivered can arise from a multitude of reasons. It's reassuring not to be alone. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). 1) Set up an email address with a free service. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Can send emails fine from any other account. TalkTalk allows you to access your email account for 12 months after you switch. I can take the same message and copy it into gmail and send from there and it gets through with no problem. - last edited on Its probably not directly relevant to your problem, but who knows with Apple!! Re: Emails from btinternet.com addresses not received. By posting your comment you agree to the house rules, The comments below have not been moderated, By Solved: Unable to send email from Outlook app - BT Community It is very annoying, I hope you guys reach me out soon. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. . Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before.
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