If the above-described process looks way too complicated, we agree with you. That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.) In the event you are accessing the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store (in either case, an "Application"), the following shall apply: (a) you acknowledge that these Terms are between you and Grailed only, and not with Apple, and that Apple is not responsible for the Application or its content; (b) you will only use the Application in connection with an Apple device that you own or control; (c) you acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application; (d) in the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; (e) upon notification, Apple's sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application; and (f) you agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these terms, Apple will have the right to enforce these Terms against you as the third party beneficiary hereof. And, of course, you want to peruse a great selection and our The colors of Products included in Product Listings may depend on the settings of your monitor or screen, and therefore the color of Products on your display may differ from the Products that you receive. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 20. Cookie Notice If things go really wrong, this is the process we will use to litigate the issue instead of going to court. Grailed. You as a Buyer and/or Seller assume, agree, and understand you bear all of the risks in selling or purchasing Products on the Services. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I sold an item on grailed for 231 usd (buyers offer). Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. In the event someone open's a claim, please let us know so we can investigate further by shooting an email to help@grailed.com MantraJin 2 yr. ago Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so its supposed to run small), and he wants a refund and wants to ship the hoodie back to me. If we are unable to resolve the issue, we will refund your purchase. If you choose to engage in off-site activities, Grailed makes no representations or warranties of any kind, express or implied, about the reliability, accuracy, suitability, safety, or authenticity of communications or transactions performed off-site or the individuals involved in such transactions. It can take up to 10 business days for a refund to appear on your credit card statement. That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.) If you and Grailed cannot reach an agreement to resolve the Dispute within thirty (30) days after such Notice is received, then either party may submit the Dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. If he has no proof of inauthenticity outside of it feels different then he has no right to a refund. Right to Share Other's User Content. We want these terms to be easy to understand, so we added some simple summaries throughout. Click on the conversation from the buyer to view the tracking information details. When you're dropping hundreds of dollars, you probably want to make sure that everything will ship relatively quickly and is easy to exchange. Follow the instructions on the page. sweet potato sushi roll calories. These are also located on the sellers profile page, and they give you an idea of what other buyers have said about the sellers service. Privacy Policy. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. Counterfeiters will often create fake versions of popular items and try to sell them for a lower price. and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. Is he in the right to request a refund here? You're not required to refund the customer as long as you were clear in your listing. If you paid for something with PayPal and it didnt arrive, is different than expected, or you feel the seller ripped you off, you can start a dispute in the Resolution Center to get your money back. To start a PayPal claim, you will need to log into your PayPal account and go to the Resolution Center. You (as a Seller) and Grailed are independent controllers of Buyer data. ! The only two ways to get your Grailed refund is through DoNotPay or PayPal. Hey, I sold a pair of pants that I had cropped myself and made it clear I did so in the description and photo. grailed buyer wants refund. The company was founded in 2005, and its Why Is Printify Shipping So Expensive If you are an individual not using. Eligible Sellers may use our "Grailed Labels" service to select a shipping rate, download a shipping label, and track their package; see here for more details and applicable terms. For more information, please see our Listing was authenticated by grailed. Buyer wants a refund? From there, you will be able to start a claim by following the prompts. We wanted to provide a more personal view into Grailed as a company and who is behind the Marc Dutton Tahun Yang lalu. For purposes of this Section 20, a "consumer" means a person using the Services for personal, family or household purposes. You and Grailed agree that the state or federal courts of the State of New York and the U.S. sitting in New York, New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. Grailed is the place to go if you're looking to rid your closet of trendier pieces. Keep on reading to find out which method suits you better. Because Grailed uses PayPal as the payment method to process transactions, you can request your money back by raising a claim on PayPal. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. Review your information to make sure you entered the correct refund amount and click Issue Refund. If you are unsure about an item, you can always message the seller and ask for more photos or information. Cookie Notice Grailed will notify you of substantive changes to Section 20 at least thirty (30) days prior to the date the change will become effective. Press question mark to learn the rest of the keyboard shortcuts. Arbitration Notice. Generate and fill out the needed legal documentation, Create a script with the most suitable argumentation you should use in court, As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the. Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. Find the sale in your recent activity and click on the 'Payment from' transaction. Every consumer should be protected from mistreatment such as unfair billing practices. Grailed may (but is not obligated to) provide access to certain features and tools to international Sellers and Buyers, such as estimated local currency conversion and integrated international shipping, customs, and tax tools. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. Click the item you want to dispute and click Continue. Sales and coupons may not be used for fee avoidance. I told them i will ship it out anyway because this is a BINDING offer that they made and i do not want any negative feedback or anything, and because i am contractually obligated to ship it out. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. If Seller does not ship the Product within the provided timeline, the order will be automatically canceled, and the Buyer refunded. First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. Once Seller ships and attaches applicable tracking information to the Product Listing or when the Product is delivered (in Grailed's sole discretion), Seller's account will be credited with the amount equal to the purchase price, minus taxes, Grailed's commission, Grailed Labels costs, and any applicable fees. Create an account to follow your favorite communities and start taking part in conversations. How do I add shipping to Grailed? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We ask sellers to be responsible for their items, follow the law, and not mislead buyers. or another jurisdiction that does not allow automatically binding transactions. Do not stop. Include your order number and the reason for requesting a refund. Grailed is the one-stop destination for buying, selling and exploring menswear. Further, if any part of this Section 20 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 20 will be enforceable. Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. Dont refund. Conversation update: https://i.imgur.com/w2OvhQD.png, If you have the order confirmation send it his way for his own peace of mind but in my view the buyer has no grounds for a refund here. Returns may only be eligible if the seller's description inaccurately described the item in terms of authenticity, color, condition, fabric, and measurement. Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity; Sell, resell or commercially use our Services, except as expressly permitted by us under these Terms; Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors; Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services; Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner; Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services; Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services; Develop or use any applications that interact with our Services without our prior written consent; Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes; Bypass or ignore instructions contained in our robots.txt file; or. grailed buyer wants refund. It is important that the information associated with your, We also ask you to help us fight bad actors by letting us know of suspicious activity, For more information about off-site activity go, This section describes how to list a product on. and let us help you save your precious time, money, and effort. Manage Settings I GOT SCAMMED ON GRAILED AGAIN! As a Seller you are responsible and agree to collect, pay, report, and remit any and all local, state, provincial, federal, or international taxes (including VAT and sales tax) that may be due by you, and as a Buyer you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due by you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. On occasion, Grailed may (in its sole discretion) aggregate Seller discounts and promote them through our websites, apps, and emails. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Sellers may choose to reimburse or refund a Buyer. If a buyer is not satisfied with their purchase, they can contact Grailed within 48 hours of receiving the item and request a refund. You hereby acknowledge and agree that the total charge for any purchase in the amount of an accepted offer or counteroffer in connection with an applicable Product Listing may include shipping fees and state and local sales tax, the amount of which varies (e.g., due to factors including the type of item purchased and the shipping destination). ANY DISPUTE MUST BE FILED WITHIN ONE YEAR AFTER THE RELEVANT CLAIM AROSE; OTHERWISE, THE DISPUTE IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND GRAILED WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM. For E.U. This can be difficult to spot, but there are some things to look out for. Returns/ Grailed Purchase Protection. Seller may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. Severability of Arbitration Provisions. You have 180 days to file a dispute from the day you purchase the item. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED MAKES NO WARRANTY THAT (A) YOU WILL BE ABLE TO SELL OR PURCHASE ANY PRODUCTS THROUGH THE SERVICES OR THAT THE SERVICES WILL OTHERWISE MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. According to a recent article, Grailed has approximately seven million users and over three million product listings. If you purchased an item on Grailed, but the transaction for whatever reason went sour, heres how you can secure your money back. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Users. An example of data being processed may be a unique identifier stored in a cookie. We ask that you read these sections especially carefully to understand what rights you are giving up and what to do if this does not apply to you (hi E.U. This post may contain affiliate links, which means we may receive a commission if you purchase through our links. Would it help my case to just screenshot this and report it to PayPal? If the seller agrees to issue a refund, they should do so through the PayPal claim exclusively. Scroll down on the transaction details page to view the following: 4. Seller hereby agrees to such automatic debiting. Please note that if a sale is refunded as the result of a lost claim, the seller is ineligible for a fee refund through Grailed and/or PayPal. 12. Click the transaction you want to refund and then click Refund this paymen t. For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue. Cookie Notice This is located on the sellers profile page, and it shows you how many transactions the seller has completed and how many of those were positive. Shipping 20. If you receive an offer, you can accept, counter, or decline that offer. If we need any information from you to file our taxes, you agree to give it to us. By going through your PayPal account, you will potentially save yourself a decent amount of cash. I won't receive any negative feedback for that from grailed? Grailed will review your request and may issue a refund if they determine that you are eligible. https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new. Modifications; Holds; and Maintenance. The commission will be deducted from the funds transferred to Sellers by Buyers through the Payment Processor applicable to that transaction. 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