Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. 8 Feb 2023. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Never ever use Wisecars. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. It is entirely up to the Car Rental Company whether they decide to do so or not. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Cancellation Protection can be purchased only at the time of booking and is not refundable. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. In that case, special cancellation terms are presented during booking. If you're 65 or older, you may have to pay a senior driver fee. 1 year ago. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Wisecars will process your cancellation refunds in 7 days. Wisecars is not liable for services or bookings not fulfilled due to force majeure. If you have already provided us with your flight details, the car rental company will be able to track your flight. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Failure to comply with the correct procedure will result in your protection coverage becoming invalid. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Dear Paul,Thank you for contacting us! Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Surely it's illegal in USA to drive with no insurance. Get our top coupon codes directly to your inbox. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. If additional information is required, the process may be extended for another 28 calendar days. Please read the following to know what is included/excluded in our coverage offers. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. 185. You will find the telephone number in the Car Rental Agreement. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please note that all additional drivers must also show a valid driving licence at pick-up. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Renting a car and want to make sure you know how car rental works? We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. provided by the customer's credit card company. 2023 Wisecars. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. We will send you your rental voucher 48 hours before your pick-up time. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. All rights reserved. In such circumstances, we will cancel your booking with no liability whatsoever. Wisecars flagged this review for containing harmful or illegal content.Read more. If additional information is required, the process may be extended for another 28 calendar days. They were cheap but the quality of the car was the worst I have ever seen on a used car. I had questions about requirements of car insurance. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. I will give you a five star rating. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Wisecars (collectively we, our, and us) is an international vehicle rental broker. No charge will be made for amending your booking before the start of your rental. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. If you are involved in an accident, the local police and the Car Rental Company must be contacted. The permit you may need depends on which country youre visitingand how long youre staying. It said and I'll recap ,"NOTHING more to pay ". If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. There rating is probably false and it never mentioned a basic passage. Reduce your carbon footprint by selecting a greener car hire option. Click on Menu "Subscriptions". A common issue that many vacationers face abroad is unfair fuel policies in car rental. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. You will find the telephone number in the Car Rental Agreement. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. They may be needed if you wish to make a claim. Mi az a Trustindex? How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . To improve our service and website, we may use small data files known as Cookies. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. When you rent a car, you will usually need deductiblecoverage. One of our helpful agents will be in contact with you to address the request. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please note, we only delete personal data on the request of the individual. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Please read carefully the terms of the Car Rental Agreement before signing it. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Please read carefully the terms of the Car Rental Agreement before signing it. When you return your car, the car rental company will check it, and charge you for any damages. It is entirely up to the Car Rental Company whether they decide to do so or not. However, you will not be entitled to a refund if: Please check if you provided the correct email address. If you have any questions, please feel free to contact us. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. We at Wisecars put together a list of the most important information travelers often miss. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Your browser settings can be set to inform you before receiving a Cookie. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction.